Jack & Rascals

I love this place! I recently went here after my two dogs got sprayed by a skunk and they were unbelievably helpful and kind! After a quick call, they had baths reserved and a very effective product waiting for me when I arrived. Several employees checked-in on us during the process and the manager was very knowledgeable and gave super helpful suggestions in how best to remove the odor. Excellent customer service and great products, I highly recommend them.

Travelling from out of town, Jack and Rascals accommodated my two dogs at the last minute for grooming. The customer service was great, and my dogs don't smell like death anymore. One of my dogs' nails wasn't cut, and the groomer explained that it was because my dog had had enough by that point. I appreciate the groomer for not having pushed my dog past his limits and also communicating that with me. Will return when I'm travelling through again!

High hopes of a great cut for our dog is down the drain. The groomer asked specific questions about what I wanted done since it was my dog's first time there. She (Let's just call her Y) didn't seem to understand the measurements that my dog received at another groomer (1 Inch and 5/8 inch), I asked for no scent, do not trim her feet all of the way, leave her body, beard and head a little longer and to not trim her ears. So when I picked her up, the ONLY instruction that Y followed was not trimming her ears. She was packed full of scent, which I am very allergic, Y cut all of her beard off, her head is trimmed almost next to her skull, her feet are groomed like a poodle, and her body is almost shaved. $75 for a 10 pound dog that didn't even receive a cut like was asked for. $75!! I wanted VERY much to take my dog back to J & R because the staff when I first walked into the store part were SO friendly and helpful. J & R would have been our go to place for toys, food, grooming etc... I just can't spend this kind of money, did I mention $75 for a very very bad grooming experience. I added before and after pics. She usually gets a shorter version of the before pic. Good news is that she will grow out.

High hopes of a great cut for our dog is down the drain. The groomer asked specific questions about what I wanted done since it was my dog's first time there. She (Let's just call her Y) didn't seem to understand the measurements that my dog received at another groomer (1 Inch and 5/8 inch), I asked for no scent, do not trim her feet all of the way, leave her body, beard and head a little longer and to not trim her ears. So when I picked her up, the ONLY instruction that Y followed was not trimming her ears. She was packed full of scent, which I am very allergic, Y cut all of her beard off, her head is trimmed almost next to her skull, her feet are groomed like a poodle, and her body is almost shaved. $75 for a 10 pound dog that didn't even receive a cut like was asked for. $75!! I wanted VERY much to take my dog back to J & R because the staff when I first walked into the store part were SO friendly and helpful. J & R would have been our go to place for toys, food, grooming etc... I just can't spend this kind of money, did I mention $75 for a very very bad grooming experience. I added before and after pics. She usually gets a shorter version of the before pic. Good news is that she will grow out.